Frequently Asked Questions
- Account Opening
- Live Accounts – DFTrader
- Demo Accounts
- Trading Related FAQs
- Deposits and Withdrawal
Q: On your application form, you ask for my financial background and investment experience. What do you need this information for?
A: We collect this information for our records and for regulatory reasons: it should not affect your application and you can be sure that all information is held safely and is not shared with any third party.
Q: Can I change my application form after it has been submitted?
A: If you need to make any changes to a submitted application form, please contact us.
Q: How long does it take to open a Live Account?
A: It depends on how quickly you can provide us with the required supporting documents. On average, the process takes a couple of days. Once the documents have been submitted, we will confirm receipt of them and will then contact you again within 48 hours. If you do not get any reply within 3 working days, please contact us to check if we have received your documents.
Q: What is the minimum deposit required to open a live account with DF Markets?
A: With any DF Markets account, there is no minimum deposit requirement. The amount you fund your account with is entirely up to you. However, please see our current promotions.
Q: What is a certified copy?
A: In certain cases we may ask for a certified copy of your documents. A certified copy is a copy of the original document, which must contain the following information:
- Notary Public, lawyer or bank manager’s official stamp
- Full name of person who certifies the document
- Signature of person who certifies the document
- Business address of person who certifies the document
- The date the document has been certified
- The document must contain the words "certified as a true copy"
If we request for a certified document, we cannot accept any document that does not contain all of the above information. Please note that if we cannot independently verify the certification, this may result in a delay in your application.
Q: What if all my utility bills are not in my name?
A: We are not able to accept any documents that do not contain or confirm your full name and current residential address. It must also be dated within the last 3 months, and must have been sent to your current residential address via the post as we are not able to accept internet statements.
We can only accept the following documents as proof of address:
- Bank statement or passbook
- Utility bill (gas/water/electric/landline telephone)
- Correspondence from tax authorities
Please note that all address verification documents provided must be less than three months old.
Q: Can you accept my passport without certification?
A: Yes, in most cases we can accept a machine readable passport without certification.
Q: Can I open a joint account?
A: Yes, in most cases you will be able to open a joint account. Please contact us for further details.
Live Accounts – DFTrader
Q: Where can I download DFTrader from?
A: You can download the DFTrader platform from here. Once your live trading account has been opened, you will receive an email from us containing your username and password.
Note: If you already have the DFTrader platform installed for use with a Demo account, there is no need to download or install it again. Simply select the Live button upon login and continue.
Q: Can I install and run DFTrader on a Mac?
A: Yes, you can – we do offer an option for Mac installation. Please write to us at email@example.com and we will get back to you with step-by-step instructions.
Q: What are the commissions on transactions executed via DFTrader?
A: There are no commission charges on foreign exchange, precious metals, index, and commodity markets on the DFTrader platform. Commission charges do apply for equity trades. For more information, please click here.
Q: What order types does the DFTrader platform offer?
A: You can place Market, Limit, Stop, Trailing Stop and OCO (One Cancels the Other) orders, which are sent for execution at price levels determined by you, or build an intricate Conditional orders tree according to your trading strategy.
Please refer to the platform Manual for more detailed information on the different order types.
Q: What are Conditional orders and how do I use them?
A: A Conditional order is pending order that is attached to an existing Limit/Stop. It becomes confirmed only after the Limit/Stop is executed. These orders allow you to trade without having to constantly monitor the market.
Conditional orders can’t be linked to a Limit/Stop attached to a position but only to an order initially placed as a Limit/Stop.
To place a Conditional order, right-click on the Limit/Stop in the Pending Orders window, on the selected instrument in the Instruments grid or on a position you have and choose the Conditional Orders option: a pop-up window will open - from where you will be able to manage all Conditional orders for the selected instrument. From there you can also request a new base order, place a Conditional order, and edit existing Conditional orders. The Conditional orders in this window apply only to the instrument for which you have opened the window.
Once you set up the condition that triggers each Conditional order, we will execute them for you, when the base order is executed and your condition is met, at the best available market price. Our platform allows you to link up to 100 Conditional orders to a confirmed Limit/Stop – this way you can easily build trading strategies and manage your investments better.
Q: What happens if I’m away from my PC or my Internet connection is down and I need to access my account?
A: If you have problems with your Internet connection or need to access your account, you can call our Dealing team at +44 (0)20 3307 0435; +44 (0)20 3011 0230; 0843 5571175 (UK only).
Q: Sometimes when I place a market order, it remains yellow and is not executed for a long time. Why does this happen?
A: You must have encountered an Internet connection problem which prevents the online execution of your order. Please call us immediately to receive a current quote and have your order executed.
Q: Does the platform offer a mode of operation that requires fewer resources from my computer/tablet/smartphone when I’m not actively trading?
A: Yes, all three platform versions feature resource-saving modes of operation.
Desktop: At the bottom of the Settings window, which can be opened by clicking the corresponding icon in the Tools tab, you’ll find an Eco Mode check-box, and you can also specify when this mode will be automatically turned on (max. 30 min). If you set it to 10 minutes, for example, and if you do not interact with the platform during that time, it will automatically enter into economy mode. The result is that the quotes are refreshed more slowly (e.g. once a minute) and some other processes are slowed down to preserve the computer’s resources. The platform automatically exits Eco Mode as soon as you start interacting with it again.
Web: The platform automatically enters into a slower mode of operation (again to preserve computer resources) when the browser’s tab used by the platform has not been opened for 5 minutes, or when the tab is open but the platform has been left idle for the same amount of time. You exit economy mode as soon as you click on the tab or touch the computer mouse – provided you have the platform’s tab open.
Mobile: The application enters into economy mode when it’s been left idle for 3 minutes – the screen gets slightly darker. As soon as you start interacting with it again, it exits the economy mode.
Q: How come my stop/limit order is not executed when the market has already reached the level I have specified?
A: One reason may be that you have been watching the Bid rate on the chart, instead of the Ask rate, or vice versa.
E.g. if the highest EUR/USD value at a certain period was 1.2654 on a Bid price chart, then the Ask price was 1.2656 (provided the EUR/USD spread has been 2 pips).
Another reason could be that you were viewing the chart before the stop/limit order was placed.
Q: When is the transfer of an open position executed and how does it affect my account?
A: A position is transferred to the next day if you hold it open at 21:59:59 (UK Time).
Please be advised, however, that if you hold a position overnight, interest (rollover) will either be charged or received as you have borrowed money from your broker in order to have this position open.
In our trading related FAQs you can find more information about interest on positions held overnight in Forex, Equity and Index CFD and also about dividends.
Q: What is negative balance protection and how does it apply to clients?
The negative balance protection ensures that traders holding open positions will not go into negative balance, even in cases of adverse price shifts that result in very large losses. In other words, retail clients can never lose more than the balance on their account.
DF Markets provides retail clients with negative balance protection on a per account basis.
Note that professional clients are not eligible for negative balance protection.
Negative balance protection can help traders benefit from high-volume trades without worrying about falling into debt to their broker.
Q: What is position close-out due to insufficient margin?
Trading on margin allows you to trade using amounts larger than your account equity, meaning that it can potentially increase your profits. Тhe same, however, could apply to your losses.
Failure to maintain the minimum margin requirements may lead to the automatic closing out of your open positions. Positions in instruments whose markets are closed at the time of close-out will remain active until the respective market re-opens.
In the coloured bar at the lower-right corner of the platform, you can monitor the ratio between free funds and the required margin. A negative value would mean that you have insufficient available funds.
DF Markets applies a 50% margin close-out rule on a per account basis.
This means that should your account equity drop to or below -50% of your free funds (which is equal to +50% of the required margin), then all or part of your open positions would be automatically closed at the current market prices. Please be advised that close-out is done on a per account basis, and not per individual position.
In other words, if you had €600 in your account and you opened positions requiring €500 margin, they would be automatically closed if your account equity fell to or below €250, due to price fluctuations on the traded markets.
When your account equity falls to or below -10% of your free funds (which is equal to 90% of the required margin), you may be notified that the deficit in your current account equity (free funds) is approaching the minimum requirement levels. Please be advised that DF Markets has no obligation to send you such a notification (in a fast moving market, for instance, we may not be able to contact you in time).
You should actively manage your account in order to avoid situations where your margin is insufficient. Whenever your account equity drops below the margin requirement, DFMarkets will cease the opening of new positions.
One way to avoid your positions being closed due to insufficient funds would be to place Stop and/or Limit orders. These will close your open positions automatically when/if the market has reached your pre-defined price levels. This way, you can both protect your profits and limit your losses at the same time.
Q: When and where can I view the result on closed transactions, incurred interest rate, position revaluation, amount of daily withdrawals and deposits?
A: On the next business day, DF Markets prepares daily statements for its active clients. These show all transactions, open positions, incurred interest amounts, End of Day closing prices, daily adjustments, current balance and other information about the changes to your account.
Statements are available on the next business day and can be seen in the Statements menu of the My Account tab in the desktop and web versions of DFTrader.
Q: How do I open a Demo Account?
A: To open a DFTrader/DF WebTrader/DFMobile demo account, please complete the online registration form found here.
Q: How long does my demo account last for?
A: Your demo account has no expiration date, and you can reset it at any time. If you choose to do so, all of your positions and orders will be deleted and your account equity will be restored to the level at the time of registration.
Please be advised that if you haven’t traded on your account for 3 months and are not a participant in our trading contest, your account will be deleted.
Q: I did not receive my login details when opening a Demo Account. What should I do?
A: The username and password for your DFTrader/DF WebTrader/DFMobile demo account are sent to your email address and are also shown on-screen after you completed the registration.
Q: How do I add funds to a demo account?
A: To top-up your demo account please contact our Client Services Team.
Q: How do I change the leverage on my demo account?
A: To change the leverage on your demo account, please contact our Client Services Team.
Q: Do I have to supply genuine contact details? I don't want to receive any spam.
A: If you supply inaccurate information, then your account may be deleted. DF Markets will never disclose your contact details to any third parties, but will use your details to let you know of any important changes that may affect your account.
Trading Related FAQs
Q: Can you please explain what you mean by "Lot Sizes"?
A: One lot in DF Markets is equal to 1,000 units of the base currency (i.e. the first currency in the currency pair).
For further details, please refer to the Forex Fundamentals article in the Education section.
Q: What is the minimum contract size?
A: The minimum currency contract size is 1 lot, i.e. 1,000 units of the base currency, and for Gold and Silver it is 1 troy ounce. Information about all CFDs on various futures contracts can be found here.
The minimum contract size for all our equity and index markets is 1 CFD. For details on how our contract sizes are calculated, please see our Range of Markets section.
Q: What are your spreads?
A: For information on all our quoted markets and their spreads, please visit the Range of Markets page on our website.
Q: How can I find an instrument I want to trade if it’s not included in the Quotes window?
A: If you can’t find the instrument you want to trade in any of the tabs of the Quotes window, you can add it by entering its name, symbol (or part of them) in the platform’s Search engine. You can also browse through the list of Currencies, Metals, Shares, Indices, Futures, and ETFs, Cryptocurrencies and filter them by type, sector or country.
Q: What are your trading hours?
A: Forex is an OTC (over-the-counter, off-exchange) market, so there are no defined trading sessions for the major currency pairs. You can trade most currency pairs 24 hours each weekday from 22:00 on Sunday to 21:00 on Friday (UK Time).
Gold and Silver trades from 01:00 Monday morning to 21:00 Friday night, with the exception of a 1 hour break each evening.
For further details and information for exotic currency pairs and all our CFD markets, please visit our Range of Markets page.
Our Customer Service Teams is availble from 09:00 to 17:00 (UK Time, Mon-Fri).
Q: How can I be sure that in case of a problem, I will get the necessary attention?
A: DF Markets provides customer support via telephone, email, and online chat, Monday to Friday, from 9am to 5pm. In case of any problems outside these hours, you can contact our Dealing Desk on +44 (0)20 3307 0435 and they will provide you with the necessary support.
Q: How are my position's Average Price and Profit/Loss calculated?
A: It is important that each client knows and understands how their trading affects the result (profit/loss) from a position and the account equity.
To calculate your position’s Average Price and Profit/Loss on the DFTrader platform, you can use the following method:
(An example of a EUR/USD trade and account equity of 10,000 USD.)
Each increase in the size or partial closure of the position affects its average price. The result from the client’s trading activity is reflected in their account transactions when the position is fully closed.
DF Markets has chosen to use this method.
Trade Amount (lots) Market Price Net Position (lots) Average Price Unrealised Profit/Loss* Realised Profit/Loss** Account Equity*** Trade 1 Buy 10 1.1400 10 1.1400 0 $10,000 Trade 2 Buy 10 1.1300 20 1.1350 -100 0 $9,900 Trade 3 Sell -10 1.1450 10 1.1250 200 0 $10,200 Trade 4 Sell -10 1.1350 0 n/a 100 $10,100 $10,100
*Unrealised Profit/Loss is the result from all your open positions. This is the profit/loss that would be made if you were to close all your positions.
**Realised Profit/Loss is the result from all the positions you have closed. The realised profit loss is deposited into your trading account.
***Account Equity is the amount currently held in your trading account, calculated as if all your open positions were closed at the current market prices.
How to calculate the average price of the above position:
(10 x 1.1400) + (10 x 1.1300) – (10 x 1.1450) = 1.1250 (average price) 10 (net number of lots: 10 + 10 – 10)
Trade 1 opens a 10-lot long position.
Trade 2 increases the size of the position twice – which changes its average price.
Trade 3 partially closes the position. The profit/loss remains unrealised and is not reflected in the account transactions but in the current account equity and average price of the position, which changes from 1.1350 to 1.1250.
Trade 4 fully closes the position and the current profit/loss of 100 USD is realised, which is reflected in both the current account equity and the account transactions.
Final result (profit/loss) from client’s trading activity = 100 USD
Final account equity = 10,100 USD
For additional information on this topic, click here.
Q: What is a Rollover and how is it calculated?
A: A Rollover is an amount that is either debited or credited to your account when you hold a foreign exchange position overnight. The amount is based on the swap rate for the underlying currency pair, and is credited or debited at 10pm GMT if you have an open position which has to be transferred to the next day.
The amount you will pay or receive for an open position depends on the currency pair you trade, since the transaction with any currency pair is a purchase of one currency and a sale of the other.
The formula for the rollover calculation is shown below:
Rollover = (Swap rate/10,000) × Position × Number of days
When the JPY is the base currency in the pair, then the calculation is as follows:
Rollover = (Swap rate/100) × Position × Number of days
If the currency of your account is different to the base currency of your rolled over currency pair, it then needs to be recalculated in the currency of the account through conversion of the corresponding close price for this currency.
Example: You close a “Buy” transaction for 100,000 EUR/USD (100 lots). This means that you are buying 100,000 EUR, and selling the equivalent in USD. This is called a “long” position. Conversely, if you close a “Sell” transaction for 100,000 EUR/USD, this means you are selling 100,000 EUR, and buying its equivalent in USD. This is called a “short” position.
Should you decide to retain the long position of 100,000 EUR/USD for the next business day, you accumulate interest on the 100,000 EUR you bought, while you pay interest on the USD equivalent you sold. Should you decide to retain the short position of 100,000 EUR/USD for the next business day, you accumulate interest on the equivalent in USD you bought, while you pay interest on the 100,000 EUR you sold.
If the interest on the currency you bought exceeds that of the one you sold, you will receive the difference (the rollover amount). Conversely, if the interest on the currency you bought is lower than that of the one you sold, you owe the corresponding difference.
Please note that foreign exchange orders are executed with a spot value date (T+2 business days), i.e. The spot value date for a position opened on Monday is Wednesday. Likewise, closing the same position on Tuesday will have a spot value date on Thursday. Therefore the rollover fee in your daily statement for Tuesday will appear as a charged amount for the transfer (rollover) of this position for a period of one business day. Closing the same position on Thursday will have a spot value date on Monday; therefore the rollover fee in your daily statement for Thursday will appear as a charged amount for the transfer (rollover) of this position for a period of three business days.
Q: How and when is interest accrued in CFD trading?
A: When holding Equity CFD (including ETFs) and Index CFD positions through the end of the business day, interest is either charged or received as you have borrowed money from your broker in order to have this position open.
Note: When trading CFDs on shares or ETFs on a 100% margin (Cash CFDs), interest is neither charged nor paid.
The interest rate determining the daily interest you will pay or receive for an open position is equal to:
- the prime interest rate for the currency in which the underlying instrument, from which the CFD is derived, is traded;
- the amount of the premium/financing (with a positive or negative sign) over the prime interest rate. It depends on your position (whether it is short or long).
Note: The interest rate may be a positive or a negative number. Interest rates on CFDs can be found in the Range of Markets section of our website.
Daily Interest is calculated using the following formula:
Interest = Number of CFDs1 × Closing price × Interest rate 100 × 360 (or 365)
1 When calculating the interest, the number of CFDs corresponding to the starting position for the day is used.
If you are holding a long position, the interest amount will be charged to your account. If you are holding a short position, interest will be paid to your account (if the interest rate on your position is a positive number otherwise it is charged).
The calculated sum is in the currency of the instrument. If your account is in another currency, then the interest amount must be recalculated in the currency of the account using the corresponding closing price for the currency pair.
1) You have an open long position on EUGERMANY30:
a) Your starting position is 5 contracts (CFDs);
b) Closing price: 6613.10 EUR;
c) Prime interest rate in the Eurozone: 0.75%;
d) Premium/financing for a long position in European indices: +3.00%;
Interest = 5 CFDs × 6613.10 EUR × (0.75% + 3.00%) = 3.44 EUR 100 × 360
The interest, in the amount of 3.44 EUR, will be charged.
2) You have an open long position on AUSTRALIA200:
a) Your starting position is 7 contracts (CFDs);
b) Closing price: 4147.81 AUD;
c) Prime interest rate in Australia: 3.50%;
d) Premium/financing for a long position in Australian indices: +3.00%.
Interest = 7 CFDs × 4147.81 AUD × (3.50% + 3.00%) = 5.24 AUD 100 × 360
The interest, in the amount of 5.24 AUD, will be charged.
3) You have an open short position on EUGERMANY30 (The interest rate on the position is a negative number):
a) Your starting position is -5 contracts (CFDs);
b) Closing price: 6613.10 EUR;
c) Prime interest rate in Eurozone: 0.75%;
d) Premium/financing for a short position in European indices: -3.00%;
Interest = -5 CFDs × 6613.10 EUR × (0.75% - 3.00%) = 2.07 EUR 100 × 360
The interest, in the amount of 2.07 EUR, will be charged.
4) You have an open short position on AUSTRALIA200 (The interest rate on the position is a positive number):
a) Your starting position is -7 contracts (CFDs);
b) Closing price: 4147.81 AUD;
c) Prime interest rate in Australia: 3.50%;
d) Premium/financing for a short position in Australian indices: -3.00%;
Interest = -7 CFDs × 4147.81 AUD × (3.50% - 3.00%) = -0.40 AUD 100 × 360
The interest, in the amount of 0.40 AUD, will be credited.
Q: How and when are dividends received in CFD trading?
A: If you have an open CFD position in an Equity, Index or ETF market at the start of the business day, which is also the EX-date then, a dividend is credited to your account for an open long position, or debited for an open short position.
The Ex-date is the date at which, if you own shares of a given company you are entitled to receive a dividend and is decided by the issuer companies.
With the arrival of the Ex-date, shares will start trading without the right to a dividend. This circumstance is reflected in the price of shares.
Note: Each country has a different practice when paying dividends. In most European countries, for example, dividends are being paid once a year, while in the US this occurs on a quarterly basis.
Shares and Exchange Traded Funds
- On long positions: the net amount of the dividend will be credited to your account. This is the dividend which is the dividend announced by the company, with the tax on the dividend deducted.
Example: The Ex-date for shares of the 3M Company.
The company has announced a gross dividend of 0.590 USD per share. If the tax on dividends in the US is 10%, then for each 3M share you have owned, at the start of the trading day, you will receive a dividend equal to 0.531 USD = [0.590 USD – (0.590 USD × 10%)].
- On short positions: The gross amount of the dividend will be charged to your account.
Example: The Ex-date for 3M company shares.
The company has announced a gross dividend of 0.590 USD a share. So for each 3M share you have been “short” on at the start of the trading day, you will have to pay a dividend of 0.590 USD.
The amount of the dividend which you will receive (or pay) is calculated proportionally to the weight of the company included in the index.
Note: The weight of individual components in each index is calculated using a different method. Therefore, distribution of dividends is calculated differently for each index.
Example: The Ex-date for 3M company shares
The company has announced a gross dividend of 0.590 USD per share. The company is a component of the US30 index and its weight in the index is 5.45%. The closing price for a 3M share is 92.68 USD, and that of US30 is 13172.76 USD.
Dividend for 1 CFD on US30 = 0.590 USD × 13172.76 USD × 5.45% = 4.57 USD 92.68 USD
If at the start of the trading day you have had an open long position, then you will receive 4.57 USD for each CFD on US30. Alternatively, if you have had an open short position, then 4.57 USD will be charged for each CFD on US30.
- On long positions: the net amount of the dividend will be credited to your account. This is the dividend which is the dividend announced by the company, with the tax on the dividend deducted.
Q: What are the cryptocurrencies?
A: As they are something relatively new, there are a lot of definitions and interpretations. Generally speaking, cryptocurrencies represent a decentralised application for payments. It is decentralised because, instead of being emitted and governed by a single country, they are supported by thousands of independent servers around the world. These servers’ main purpose is to verify the ongoing transactions, add them to the public ledger (the blockchain), and create the new coins.
Cryptocurrencies are virtual currencies that are not issued or backed by a central bank or government. Cryptocurrency CFDs allow investors to speculate on a change in price of a cryptocurrency such as Bitcoin or Ethereum. They have experienced significant price volatility which, in combination with leverage, places you at risk of suffering significant losses and potentially losing more than you have invested. You should be aware of the risks involved and fully consider whether investing in cryptocurrency CFDs is appropriate for you.
Q: What are the risks?
A: Cryptocurrency CFDs are an extremely high-risk, speculative investment. The risks involve:
Price volatility: The value of cryptocurrencies, and therefore the value of CFDs linked to them, is extremely volatile. They are vulnerable to sharp changes in price due to unexpected events or changes in market sentiment.
Leverage: Leverage multiplies your losses and potential profits, and can have a significant impact on fees. It also places you at risk of losing more than your initial investment.
Costs: Costs tend to be higher than for our other CFD products. These include the spread (the difference between the prices at which we offer to buy or sell a CFD position) and funding charges.
Price transparency: When compared with currencies, there can be more significant variations in the pricing of cryptocurrencies used to determine the value of your CFD position.
Q: Is it required for one to have a crypto wallet in order to trade cryptocurrencies?
A: No, with DF Markets you are trading CFDs (Contracts for Difference) on cryptocurrencies, and your result is formed by the change in prices. You never own actual cryptocurrencies, hence you don’t need a wallet.
Q: Why exactly these cryptocurrencies?
A: With hundreds of cryptocurrencies currently available on an ever-growing market, it was a challenge to choose which of them to include in our CFD offering. So besides the obvious leaders, Bitcoin and Ether, we chose six additional digital currencies, applying criteria such as popularity among traders, market capitalisation and, last but not least, potential for diverse real-world applications.
Q: Can I “short” cryptocurrencies?
A: Yes, with DF Markets you can go short (i.e. sell) on these cryptocurrencies.
Q: Can I use Stops and Limits?
A: Yes. Not only that, but you should. Stops and limits allow you to manage your risk and also semi-automate your trading process, so you don’t have to monitor your positions 24/7. With DF Markets, alongside the stops and limits, you have at your disposal quite a few other special order types, such as Conditional, OCO (One Cancels the Other) and GAT (Good After Time) orders that you may find useful.
Q: What are your conditions for trading cryptocurrencies?
A: We offer cryptocurrency CFD trading with no commissions and competitive target spreads. In the full list of our cryptocurrency CFDs you can check their trading hours, individual margin levels and allowed position sizes.
Q: An example of cryptocurrency CFD trading
A: Let’s say you think the price Ether USD will increase and you want to make profit from its movement; so you buy 10 units of Ether USD. At that moment the price of Ether USD is $500 for 1 CFD.
The margin for both Bitcoin USD and Ether USD is 50%. This means you have to pay 50% of the price for your $5000 (10 x $500) deal. 50% x $5000 = $2500 – this is what you would pay for 10 CFDs on Ether USD.
If your predictions turned out right and the price of Ether USD indeed rose, let’s say, $10 to $510, you would make profit as you close your positions. Your profit would be $100 (10 x $10).
If Ether USD dropped $10 instead, you would suffer a $100 loss (10 x $10).
Please note that the quotes of financial instruments displayed in this example are indicative only and may not reflect the current market rates.
Deposits and Withdrawal
Q: Can I deposit money using PayPal or other Internet payments?
A: You can use bank transfer and our online debit/credit card payment facility. As we comply with anti-money laundering rules we regret that we cannot accept any other payments.
Q: How soon will my funds be credited to my account?
A: Funds transferred during the day by a Bank Wire will be credited to your account within three working days, although we strive to credits as many clients as possible on the day of receipt.
Q: How long does it take for funds to reach my bank account?
A: It depends on the country the money is sent to. Standard bank wire within the UK and EU takes 3 working days. Bank wires to some countries take up to 5 working days.
Q: Is there a fee for depositing and withdrawing funds via bank wire?
Our bank, Barclays Commercial Bank, will not charge for payments sent to us within the UK but will charge £6 for receiving payments from outside the UK. If you are charged, the amount will be deducted from the transferred amount. (If DF Markets is charged, the fee for receiving your payment will be deducted from the amount credited to your trading account with us). Please find our bank account details here.
Our bank Barclays Commercial Bank, will charge transfer fees for some withdrawals, which will be passed on to the client. Charges applied to CHAPS payments within UK and international payments.BACS payment in GBP only does not involve charges and currently takes 2-3 working days.
Note: The fees and time frame is indicative only and subject to our bankers T&C which could be changed at any time. Please check the charge fee applicable to your case with our friendly team.
Q: Is there a fee for depositing or withdrawing funds via credit or debit cards?
A: No fees will be charged for deposits via credit/debit cards. For withdrawals via credit cards a fee of 2% per transaction will be charged, and a fee of £0.45 per transaction per transaction will be charged for withdrawals via debit cards. DF Markets is not responsible for any additional fees your card operator may charge for its services.
Q: What do I do if I want to withdraw my money?
You can also request a withdrawal of funds via the My Account section of the desktop and web versions of our trading platform.
In the case where you have deposited funds through a credit or debit card and also through another payment method, the withdrawal of funds back to the credit or debit card will be made first.
As an FCA-regulated company, it is our policy to return client funds to the same account, or source, from which they were originally deposited.
We cannot, therefore, accept requests to withdraw in a different currency or to an account which has not been used to fund your DF Markets trading account.
Please note that if your withdrawal is sent after 2 pm, we cannot guarantee that your transaction will be processed on the same day.
Q: Can I withdraw my money if I have an open position(s)?
A: Yes, you can. However at the moment of payment, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position).
If you do not have sufficient free margin in your trading account, we will not carry out the withdrawal request until you submit a corrected withdrawal form and/or close the open positions in your account.
Q: Which currencies can I use to place a deposit in my trading account?
A: You can deposit money with us in USD, EUR, or GBP.
If you have an account in USD but transfer funds in EUR to our USD bank account, then our bank will convert the EUR to USD according to their rate for the day.
If you send EUR to our EUR account and your trading account is in USD, then the euros you have sent us will be converted into USD by DF Markets at the prevailing inter-bank price at the time.
It is possible to have trading accounts in USD, GBP or EUR.