Frequently Asked Questions

  • Account Opening

  • Q: On your application form, you ask for my financial background and investment experience. What do you need this information for?

    A: We collect this information for our records and for regulatory reasons. It should not affect your application and you can be sure that all information is held safely and is not shared with any third party.

  • Q: Can I change my application form after it has been submitted?

    A: If you need to make any changes to a submitted application form, please contact us.

  • Q: How long does it take to open a Live Account?

    A: It depends if we require additional information and/or supporting documents. Normally we open an account within a business day, but please contact us if you haven’t received your login details within 2 working days after submitting your application form.

  • Q: What is the minimum deposit required to open a live account with DF Markets?

    A: With any DF Markets account, there is no minimum deposit requirement. The amount you fund your account with is entirely up to you.

  • Q: What is a certified copy?

    A: In certain cases, we may ask for a certified copy of your documents. A certified copy is a copy of the original document, which must contain the following information:

    • Notary Public, lawyer or bank manager’s official stamp
    • Full name of person who certifies the document
    • Signature of person who certifies the document
    • Business address of person who certifies the document
    • The date the document has been certified
    • The document must contain the words "certified as a true copy"

    If we request for a certified document, we cannot accept any document that does not contain all of the above information. Please note that if we cannot independently verify the certification, this may result in a delay in your application.

  • Q: What if all my utility bills are not in my name?

    A: We are not able to accept any documents that do not contain or confirm your full name and current residential address. It must also be dated within the last 3 months, and must have been sent to your current residential address via the post as we are not able to accept internet statements.

    We can only accept the following documents as proof of address:

    • Bank statement or passbook
    • Utility bill (gas/water/electric/landline telephone)
    • Correspondence from tax authorities

    Please note that all address verification documents provided must be less than three months old.

  • Q: Can you accept my passport without certification?

    A: Yes, in most cases we can accept a machine readable passport without certification.

  • Q: Can I open a joint account?

    A: Yes, in most cases you will be able to open a joint account. Please contact us for further details.

  • Live Accounts – DFTrader

  • Q: Where can I download DFTrader Live from?

    A: You can download the DFTrader platform from here. Once your live trading account has been opened, you will receive an email from us containing your username and password.

    Note: If you already have the DFTrader SB platform installed, there is no need to download nor install it again. Simply select the Live button upon login, and continue.

  • Q: What are the commissions on transactions executed via DFTrader SB?

    A: There are no commission charges on any market offered on the DFTrader SB platform.

  • Q: What order types does the DFTrader SB platform offer?

    A: You can place Market, Limit, Stop, Trailing Stop and OCO (One Cancels the Other) orders, which are sent for execution at price levels determined by you, or build an intricate Conditional orders tree according to your trading strategy.

    Please refer to the platform manual for more detailed information on the different order types.

  • Q: What are Conditional orders and how do I use them?

    A: A Conditional order is a pending order that is attached to an existing Limit/Stop order. It becomes confirmed only after the Limit/Stop is executed. These orders allow you to trade without having to constantly monitor the market.

    Conditional orders can’t be linked to a Limit/Stop order attached to a position but only to an order initially placed as a Limit/Stop.

    To place a Conditional order, right-click on the Limit/Stop in the Pending Orders window, on the selected Instruments in the Instruments grid or on a position you have and choose the Conditional Orders option: a pop-up window will open - from where you will be able to manage all Conditional orders for the selected instrument. From there you can also request a new base order, place a Conditional order, and edit existing Conditional orders. The Conditional orders in this window apply only to the instrument for which you have opened the window.

    Once you set up the condition that triggers each Conditional order, we will execute them for you (provided the base order is executed and your condition is met), at the best available market price. Our platform allows you to link up to 30 Conditional orders to a confirmed Limit/Stop orders – this way you can easily build trading strategies and manage your investments better.

  • Q: What happens if I'm away from my PC or my Internet connection is down and I need to access my account?

    A: If you have problems with your Internet connection or need to access your account, you can call our dealing team on +44 (0)20 3307 0435.

  • Q:Sometimes when I place a market order, it remains yellow and is not executed for a long time. Why does this happen?

    A: You must have encountered an internet connection problem which prevents the online execution of your order. Please call us immediately to receive a current quote and have your order executed.

  • Q: Does the platform offer a mode of operation that requires fewer resources from my computer/tablet/smartphone when I’m not actively trading?

    A: Yes, all three platform versions feature resource-saving modes of operation.

    Desktop: At the bottom of the Settings window, which can be opened by clicking the corresponding icon in the Tools tab, you’ll find an Eco Mode check-box, and you can also specify when this mode will be automatically turned on (max. 30 min). If you set it to 10 minutes, for example, and if you do not interact with the platform during that time, it will automatically enter into economy mode. The result is that the quotes are refreshed more slowly (e.g. once a minute) and some other processes are slowed down to preserve the computer’s resources. The platform automatically exits Eco Mode as soon as you start interacting with it again.

    Web: The platform automatically enters into a slower mode of operation (again to preserve computer resources) when the browser’s tab used by the platform has not been opened for 5 minutes, or when the tab is open but the platform has been left idle for the same amount of time. You exit economy mode as soon as you click on the tab or touch the computer mouse – provided you have the platform’s tab open.

    Mobile: The application enters into economy mode when it’s been left idle for 3 minutes – the screen gets slightly darker. As soon as you start interacting with it again, it exits the economy mode.

  • Q: How come my stop/limit order is not executed when the market has already reached the level I have specified?

    A: One reason may be that you have been watching the Bid rates on the charts, instead of the Ask rate, or vice-versa.

    E.g. if the highest EUR/USD value at a certain period was 1.2654 on the Bid chart, then the real the Ask quote might have been 1.2656 (provided the EUR/USD spread has been 2 pips).

    Another reason could be that you were viewing the chart before the stop/limit order was placed.

  • Q: When is the transfer of an open position executed and how does it affect my account?

    A: A position is transferred to the next day if you hold it open at 21:59:59 (UK Time).

    Please be advised, however, that if you hold a position overnight, interest (rollover) will either be charged or received as you have borrowed money from your broker in order to have this position open.

    In our trading related FAQs you can find more information about interest on positions held overnight in Forex, Equities and Indices and also about dividends.

  • Q: What is position close-out due to insufficient margin?

    Spread Betting on margin allows you to trade using amounts larger than your account equity, meaning that it can potentially increase your profits. Тhe same, however, could apply to your losses.

    Failure to maintain the minimum margin requirements may lead to the automatic closing out of your open positions. Positions in instruments whose markets are closed at the time of close-out will remain active until the respective market re-opens.

    In the coloured bar at the lower-right corner of the platform, you can monitor the ratio between free funds and the required margin. A negative value would mean that you have insufficient available funds.

    DF Markets applies a 50% margin close-out rule on a per account basis.

    This means that should your account equity drop to or below -50% of your free funds (which is equal to +50% of the required margin), then all or part of your open positions would be automatically closed at the current market prices. Please be advised that close-out is done on a per account basis, and not per individual position.

    In other words, if you had £600 in your account and you opened positions requiring £500 margin, they would be automatically closed if your account equity fell to or below £250, due to price fluctuations on the traded markets.

    When your account equity falls to or below -10% of your free funds (which is equal to 90% of the required margin), you may be notified that the deficit in your current account equity (free funds) is approaching the minimum requirement levels. Please be advised that DF Markets has no obligation to send you such a notification (in a fast moving market, for instance, we may not be able to contact you in time).

    You should actively manage your account in order to avoid situations where your margin is insufficient. Whenever your account equity drops below the margin requirement, DFMarkets will cease the opening of new positions.

    One way to avoid your positions being closed due to insufficient funds would be to place Stop and/or Limit orders. These will close your open positions automatically when/if the market has reached your pre-defined price levels. This way, you can both protect your profits and limit your losses at the same time.

  • Q: When and where can I view the result on closed transactions, incurred interest rate, position revaluation, amount of daily withdrawals and deposits?

    A: On the next business day, DF Markets prepares daily statements for its active clients. These show all transactions, open positions, incurred interest amounts, End of Day closing prices, daily adjustments, current balance and other information about the changes in your account.

    Statements are available on the next business day and can be seen in the Statements menu of the My Account tab in the desktop and web versions of DFTrader SB.

  • Trading Related FAQs

  • Q: Can you please explain what you mean by "Bet Sizes"?

    A: When trading forex, bet sizes are calculated in the following way:

    A stake of £1 is equal to 10,000 units of the base currency, except when the currency pair includes JPY; then a £1 stake is equal to 100 units.

    Base currency is the first currency in the currency pair.

    For details on the minimum and maximum bet sizes for all our markets, please visit our Range of Markets page.

  • Q: What is the minimum stake?

    A: The minimum stake for all our markets is £1. For details on how our stake sizes are calculated, please see the Range of Markets page.

  • Q: What are your spreads?

    A: For information on all our quoted markets and their spreads, please visit the Range of Markets page on our website.

  • Q:How can I find an instrument I want to trade if it’s not included in the Quotes window?

    A: If you can’t find the instrument in any of the tabs of the Quotes window, you can add it by entering its name, symbol (or part of them) in the platform’s Search engine. You can also browse through the list of Currencies, Metals, Shares, Indices, Futures, and ETFs, and filter them by type, sector or country.

  • Q: What are your trading hours?

    A: Forex is an OTC (over-the-counter, off exchange) market, so there are no defined trading sessions for the major currency pairs. You may trade most currency pairs 24 hours each weekday from 22:00 on Sunday to 21:00 on Friday (UK Time).

    Gold and Silver trades from 01:00 Monday morning to 21:00 Friday night, with the exception of a 1-hour break each evening.

    For further details and information for exotic currency pairs and all our Spread Betting markets, please visit our Range of Markets page.

    Our Customer Service team is available from 09:00 to 17:00 UK Time (Mon-Fri).

  • Q: How can I be sure that in case of a problem, I will get the necessary attention?

    A: DF Markets provides customer support via telephone, email, and online chat: Monday to Friday 9am – 5pm. In case of any problems outside these hours, you can contact our Dealing Desk on +44 (0)20 3307 0435, and they will provide you with the necessary support.

  • Q: How are my position's Average Price and Profit/Loss calculated?

    A: It is important that each client knows and understands how their spread betting affects the result (profit/loss) from a position and the account equity.

    To calculate your position’s Average Price and Profit/Loss on the DFTrader SB platform, you can use the following method:

    (An example of a EUR/USD spread bet and account equity of 10,000 GBP.)

    Each increase in the size or partial closure of the position affects its average price. The result from the client’s trading activity is reflected in their account transactions when the position is fully closed.

    DF Markets has chosen to use this method.
    Bet Stake (£) Market Price Net Position Position Value Average Price Unrealised Profit/Loss* Realised Profit/Loss** Account Equity***
    Trade 1 Buy 1 1.1400 11 11.1400 1.1400 0 £10.000
    Trade 2 Buy 1 1.1300 2 22.700 1.1350 -100 0 (£)9,900
    Trade 3 Sell -1 1.1450 1 11.250 1.1250 200 0 (£)10,200
    Trade 4 Sell -1 1.1350 0 n/a 100 (£)10,100
    $10,100

    *Unrealised Profit/Loss is the result from all your open positions. This is the profit/loss that would be made if you were to close all your positions.

    **Realised Profit/Loss is the result from all the positions you have closed. The realised profit loss is deposited into your trading account.

    ***Account Equity is the amount currently held in your trading account, calculated as if all your open positions were closed at the current market prices.

    How to calculate the average price of the above position:

    (1 x 1.1400) + (1 x 1.1300) – (1 x 1.1450) = 1.1250 (average price)
    1 (net number of lots: 1 + 1 – 1)

    Trade 1 opens a ‘Buy’ position at £1 per point.

    Trade 2 increases the size of the position twice – which changes its average price.

    Trade 3 partially closes the position. The profit/loss remains unrealised and is not reflected in the account transactions but in the current account equity and average price of the position, which changes from 1.1350 to 1.1250.

    Trade 4 fully closes the position and the current profit/loss of 100 GBP is realised, which is reflected in both the current account equity and the account transactions.

    Final result (profit/loss) from client’s trading activity = 100 GBP

    Final account equity = 10,100 GBP

    For additional information on this topic, click here.

  • Q: What is a Rollover on FX Bets and how is it calculated?

    A: A Rollover is an amount that is either debited or credited to your account when you hold a foreign exchange position overnight. The amount is based on the swap rate for the underlying currency pair, and is credited or debited at 10pm GMT if you have an open position which has to be transferred to the next day.

    The amount you will pay or receive for an open position depends on the currency pair you trade, since the transaction with any currency pair is a purchase of one currency and a sale of another.

    The formula for the rollover calculation is shown below

    Rollover = (Swap rate/10,000) × Position × Number of days

    When the JPY is the base currency in the pair, then the calculation is as follows:

    Rollover = (Swap rate/100) × Position × Number of days


    Example: You close a “Buy” transaction for £10 on EUR/USD. Since a £1 bet on the forex market is equivalent to 10,000 untis of the base currency. This means that you are buying 100,000 EUR, and selling the equivalent in USD. This is called a “long” position. Conversely, if you close a “Sell” transaction for £10 on EUR/USD, this means you are selling 100,000 EUR, and buying its equivalent in USD. This is called a “short” position.


    Should you decide to retain the long position of £10 on EUR/USD for the next business day, you accumulate interest on the 100,000 EUR you bought, while you pay interest on the USD equivalent you sold. Should you decide to retain the short position of £10 on EUR/USD for the next business day, you accumulate interest on the equivalent in USD you bought, while you pay interest on the 100,000 EUR you sold.


    If the interest on the currency you bought exceeds that of the one you sold, you will receive the difference (the rollover amount). Conversely, if the interest on the currency you bought is lower than that of the one you sold, you owe the corresponding difference.

    Please note that foreign exchange orders are executed with a spot value date (T+2 business days), i.e.: The spot value date for a position opened on Monday is Wednesday. Likewise, closing the same position on Tuesday will have a spot value date on Thursday. Therefore, the rollover fee in your daily statement for Tuesday will appear as a charged amount for the transfer (rollover) of this position for a period of one business day. Closing the same position on Thursday will have a spot value date on Monday; therefore, the rollover fee in your daily statement for Thursday will appear as a charged amount for the transfer (rollover) of this position for a period of three business days.

  • Q: How and when is interest accrued in Spread Betting?

    A: When holding Equity positions (including ETFs) and Index positions through the end of the business day, interest is either charged or received, as you have borrowed money from your broker in order to have this position open.

    The interest rate determining the daily interest you will pay or receive for an open position is equal to:

    • the prime interest rate for the currency in which the underlying instrument, from which the market is derived, is traded;
    • the amount of the premium/financing (with a positive or negative sign) over the prime interest rate. It depends on your position (whether it is short or long).

    Note: The interest rate may be a positive or a negative number. Interest rates can be found in the Range of Markets section on our website.

    Daily Interest is calculated using the following formula:

    Interest = Stakes1 × Closing price × Interest rate
    100 × 360 (or 365)

    1 When calculating the interest, the stake corresponding to the starting position for the day is used.

    If you are holding a long position, the interest amount will be charged to your account. If you are holding a short position, interest will be paid to your account (if the interest rate on your position is a positive number otherwise it is charged).


    Examples

    1) You have an open long position on EUGERMANY30:

    a) Your starting position is a stake of £5

    b) Closing price: 6613.10

    c) Prime interest rate in the Eurozone: 0.75%;

    d) Premium/financing for a long position in European indices: +3.00%

    Interest = 5 × 6613.10 × (0.75% + 3.00%) = 3.44 GBP
    100 × 360

    The interest, in the amount of 3.44 GBP, will be charged.


    2) You have an open long position on AUSTRALIA200:

    a) Your starting stake is £7

    b) Closing price: 4147.81

    c) Prime interest rate in Australia: 3.50%

    d) Premium/financing for a long position in Australian indices: +3.00%.

    Interest = 7 × 4147.81 AUD × (3.50% + 3.00%) = 5.24 GBP
    100 × 360

    The interest, in the amount of 5.24 GBP, will be charged.


    3) You have an open short position on EUGERMANY30 (The interest rate on the position is a negative number):

    a) Your starting stake is -£5

    b) Closing price: 6613.10

    c) Prime interest rate in Eurozone: 0.75%

    d) Premium/financing for a short position in European indices: -3.00%

    Interest = -5 × 6613.10 × (0.75% - 3.00%) = 2.07 EUR
    100 × 360

    The interest, in the amount of 2.07 GBP, will be charged.


    4) You have an open short position on AUSTRALIA200 (The interest rate on the position is a positive number):

    a) Your starting stake is -£7 contracts

    b) Closing price: 4147.81

    c) Prime interest rate in Australia: 3.50%;

    d) Premium/financing for a short position in Australian indices: -3.00%;

    Interest = -7 × 4147.81 × (3.50% - 3.00%) = -0.40 GBP
    100 × 360

    The interest, in the amount of 0.40 GBP, will be credited.

  • Q: How and when are dividend adjustments made in Spread Betting?

    A: If you have an open position in an Equity, Index or ETF market at the start of the business day, which is also the EX-date, then a dividend adjustment is credited to your account for an open long position, or debited for an open short position.

    The Ex-date is the date at which, if you own shares of a given company, you are entitled to receive a dividend and is decided by the issuer companies.

    With the arrival of the Ex-date, underlying shares will start trading without the right to a dividend. This circumstance is reflected in the price of shares.

    Note: Each country has a different practice when paying dividends. In most European countries, for example, dividends are being paid once a year, while in the US this occurs on a quarterly basis.


    Shares and Exchange Traded Funds

    On long positions: the net dividend receivable by a UK taxpayer holding the equivalent position in the relevant financial instrument and will be credited to your account. This is the dividend which is the dividend announced by the company, with the tax on the dividend deducted.

    Example: The Ex-date for shares of the 3M Company.

    The company has announced a gross dividend of 0.590 USD per share. If the tax on dividends in the US is 10%, then for each bet on 3M share you have owned, at the start of the trading day, you will receive a dividend equal to 0.531 GBP = [0.590 – (0.590 × 10%)].

    On short positions: the pre-tax dividend amount and will become due and payable to us.

    Example: The Ex-date for 3M company shares.

    The company has announced a gross dividend of 0.590 USD a share. So for each 3M share you have been “short” on at the start of the trading day, you will have to pay a dividend of 0.590 GBP.


    Index markets

    The amount of the dividend which you will receive (or pay) is calculated proportionally to the weight of the company included in the index.

    Note: The weight of individual components in each index is calculated using a different method. Therefore, distribution of dividends is calculated differently for each index.

    Example: The Ex-date for 3M company shares

    The company has announced a gross dividend of 0.590 USD per share. The company is a component of the US30 index and its weight in the index is 5.45%. The closing price for a 3M share is 92.68 USD, and that of US30 is 13172.76 USD.

    Dividend for (£)1 stake on US30 = 0.590 × 13172.76 × 5.45% = 4.57 GBP
    92.68

    If at the start of the trading day you have had an open long position, then you will receive 4.57 GBP for each £1 stake on US30. Alternatively, if you have had an open short position, then 4.57 GBP will be charged for each £1 stake on US30.

  • Deposits and Withdrawal

  • Q: Can I deposit money using PayPal or other Internet payments?

    A: You can deposit funds to your DF Markets Spread Betting account by bank wire or by using our online debit/credit card payment facility.

  • Q: How soon will my funds be credited to my account?

    A: Funds transferred during the day by a bank wire will be credited to your account within three working days, although we strive to credit as many clients as possible on the day of receipt.

  • Q: How long does it take for funds to reach my bank account?

    A: It depends on the country the money is sent to. Standard bank wire within the UK and EU takes 3 working days. Bank wires to some countries take up to 5 working days.

  • Q: Is there a fee for depositing and withdrawing funds via bank wire?

    A: DF Markets does not charge anything for depositing and withdrawing funds, however our banks do apply charges to deposits and withdrawals which are outlined in the schedule below. Please also note that your bank may charge you for carrying out a bank transfer (banks rates may vary).

    Deposits
    Our Bank, Barclays, will not charge for payments sent to us within the UK, but will charge £6 for receiving payments from outside the UK. If you are charged, the amount will be deducted from the transferred amount. (If DF Markets is charged, the fee for receiving your payment will be deducted from the amount credited to your trading account with us). Please find further details regarding deposits and withdrawals here.

    Withdrawals
    Our Bank, Barclays, will charge transfer fees for some withdrawals, which will be passed on to the client. Charges applied to CHAPS payments within UK and international payments. BACS payment in GBP only does not involve charges and currently takes 2-3 working days.

    Note: The fees and time frame are indicative only and subject to our bankers T&C, which are subject to change at any time. Please check the charge fee applicable to your case with our friendly team.

  • Q: Is there a fee for depositing and withdrawing funds via credit card or debit card?

    A: For deposits via credit card or deposits/withdrawals via debit card no fee will be charged. For withdrawals via credit cards a fee of 2% will be incurred. DF Markets is not responsible for any additional fees your card operator may charge for its services.

  • Q: What do I do if I want to withdraw my money?

    A: You would need to complete our withdrawal form, (you can find it here), and send it to our Customer Service department at office.sb@dfmarkets.co.uk or fax it to +44 (0) 20 3866 9658.

    You can also submit a withdrawal request through our DF WebTrader SB or DFTrader SB platforms through ‘My Account > Withdrawal > New request’.

    In the case where you have deposited funds through a credit or debit card and also through another payment method, the withdrawal of funds back to the credit or debit card will be made first.

    As an FCA-regulated company, it is our policy to return client funds to the same account, or source, from which they were originally deposited.

    We cannot, therefore, accept requests to withdraw in a different currency or to an account which has not been used to fund your DF Markets spread betting account.

    Please note that if your withdrawal is sent after 2 pm, we cannot guarantee that your transaction will be processed on the same day.

  • Q: Can I withdraw my money if I have an open position(s)?

    A: Yes, you can. However, at the moment of payment, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position).

    If you do not have sufficient free margin in your trading account, we will not carry out the withdrawal request until you submit a corrected withdrawal form and/or close the open positions in your account.

  • Q: Can I withdraw funds directly back to my bank?

    A: If you deposit funds by bank wire, you can withdraw funds back to the source of funds or to an alternative bank account in the same name as your account. Note that in such cases we may request bank statements. If you deposit funds by debit card or credit card, we will only refund the amount equal to the deposit back to your card, any balance will be remitted to a bank account in your name. Further information on deposits and withdrawals is outlined here

  • Q: Which currencies can I use to make a deposit to my spread betting account?

    A: You can deposit money with us in GBP or EUR.

  • Q: What is negative balance protection and how does it apply to clients?

    The negative balance protection ensures that traders holding open positions will not go into negative balance, even in cases of adverse price shifts that result in very large losses. In other words, retail clients can never lose more than the balance on their account.

    DF Markets provides retail clients with negative balance protection on a per account basis.

    Note that professional clients are not eligible for negative balance protection.

    Negative balance protection can help traders benefit from high-volume trades without worrying about falling into debt to their broker.

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